Shipping Policy


Once your order is dispatched, you will receive a tracking number via email and text message. You can track your package through the carrier's website.


We ship throughout the week, except Sundays & Public holidays. Orders are dispatched within 3 working days. Most orders are delivered within 2-5 working days post dispatch (The timeframes noted above are estimates only.). Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Please ensure that the shipping address is correct and complete.


At Azel Atelier, we take great care in ensuring that your orders are shipped to you in a timely and secure manner. However, in the rare event that your parcel is missing or lost in transit, or hasn't been delivered please notify us within 48 hours the expected delivery date. An email/SMS is triggered at every step of the movement cycle and it is the customer's responsibility to track their orders and notify us of any discrepancy. We will raise a timely dispute with our shipping partner and begin an investigation into the matter. (Dispute cannot be raised after 72hours of courier being marked delivered and we will not be able to help you in this scenario). We CANNOT help you if you fail to track your order and notify us about your missing parcel days after the courier was marked delivered. 

Please note that dispute resolution time can take 10-21 days, and refunds will only be processed upon official confirmation from the courier service. We understand that this can be a frustrating experience, and we assure you that we will work diligently to resolve the issue as quickly as possible.

We kindly ask that you refrain from urging us to refund the money before the investigation is closed. Be rest assured that we will work to get you a favourable outcome, but we kindly ask for your patience during this process.

If you have any further questions or concerns about missing or lost parcels, please do not hesitate to contact us. We are here to help and will do everything we can to ensure your satisfaction.


Azel Atelier takes customer satisfaction very seriously. If you believe that you have received a product in poor condition or if the packaging has been tampered with or damaged before delivery, please do not accept the package and immediately return it to the delivery person.

To ensure that your issue is properly addressed, please also email us at or send us a direct message on Instagram mentioning your Order ID. 

Please make sure that the original product tag and packaging are intact when you send the product back to us. Your satisfaction is our top priority and we will do everything we can to resolve the issue as quickly and efficiently as possible.

At Azel Atelier, we strive to provide our customers with the best possible service and delivery experience. However, once an order has been shipped, we are not responsible for any uncollected parcels that may occur due to incomplete or incorrect addresses provided by the customer, or unsuccessful delivery attempts.

Additionally, we are not liable for any unanticipated delays that may occur due to bad weather conditions or peak holiday or festive seasons. We recommend that customers ensure that their shipping address is accurate and that they are available to receive their package during the delivery process.


In the event that an order is returned undelivered, the customer will be required to repay shipping charges (INR 100) for the reshipment. The returned order will not be canceled and refunded.

We want to highlight that returned orders incur high Return to Origin (RTO) charges, and leads to financial impact.

Our proactive messaging system keeps you informed about the order's movement, and we appreciate your vigilance in ensuring successful delivery.

We understand that unforeseen circumstances may arise. Should you face challenges receiving your package, please promptly contact our customer support. We are here to assist you in addressing any issues that may arise during the shipping process. Thank you for your cooperation and understanding of our reshipping policy.
The timeframes noted above are estimates only.


Thank you for choosing our Azel Atelier for your international orders. Please review our international shipping policy below:

  1. Processing Time: Our processing time for international orders is up to 5 business days. This allows us to prepare and package your items with the utmost care. Please note that processing time does not include weekends or public holidays.
  2. Delivery Time: Our estimated delivery time for international orders is approximately 2-3 weeks, depending on the destination country. Delays may occur due to customs clearance procedures, local postal services, or unforeseen circumstances beyond our control. We appreciate your patience during transit.
  3. Shipping Methods: We offer international shipping through reputable courier services to ensure reliable and timely delivery of your jewellery. The specific courier and shipping method will be determined based on the destination and availability of services in your country.
  4. Shipping Costs: Shipping costs for international orders will be calculated at the checkout based on the destination country and the weight of the package. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
  5. Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. Any additional charges related to customs clearance are the responsibility of the customer. We recommend checking with your local customs office for more information.
  6. Order Tracking: We provide order tracking for international shipments whenever available. You will receive a tracking number via email to monitor the progress of your package. Please note that tracking updates may vary depending on the destination country and the postal service used for delivery.
  7. Shipping Restrictions: While we strive to offer worldwide shipping, there may be certain countries or regions where shipping is restricted due to import regulations or shipping constraints. If your country is not available for selection during the checkout process, please contact our customer support team for assistance at or send us DM on Instagram.
  8. Order Issues and Support: In the event of any issues with your international order, such as delayed delivery or customs-related concerns, please contact our customer support team. We will do our best to assist you and resolve any shipping-related issues promptly.
  9. Returns/Exchanges: Please note that returns and exchanges for international orders are strictly not possible. We encourage you to carefully review the product details, specifications, and sizing information before making a purchase.
  10. Address Accuracy: It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. We will not be held liable for any delays or losses resulting from incorrect or incomplete shipping information.
  11. Order Issues or Damaged Shipments: In the event of any issues with your international order or if the shipment arrives damaged, please contact our customer support team within 48 hours of receiving the package. We will work with you to resolve the matter as promptly as possible.

Please note that the above terms and conditions apply specifically to international orders. For domestic orders, please refer to our regular shipping policy above.

If you have any further questions or need assistance with your international order, please don't hesitate to reach out to our customer support team at We appreciate your trust in our jewellery and will ensure a smooth and enjoyable shopping experience.

COVID Delivery Announcement

Please note, in the light of the ongoing COVID-19 pandemic, orders might get slightly delayed.